It's no secret that the webhosting industry has an incredibly high percentage of dissatisfied customers. Having been a webmaster for 10 years, and the owner of a webhosting company for eight years, I've come to realize that the problem can usually be traced to one thing...

With over twenty thousand webhosting companies competing for new customers, there's been a lot of speculation over what people are looking for when they purchase hosting.

In 1998 I began a webhosting company. While I had the technical expertise to succeed, I knew absolutely nothing about customer service, and very little about business. What's amazing is that the precepts contained in a 2000 year old book work amazingly well in the contemporary world of a technology business.